Frequently Asked Question
What happens if my payment fails?
FAQFree Trial & Premium
Short answer
If a payment fails, Premium may not activate or renew until the payment is completed. Go through the Premium upgrade process again from the Pricing page and complete your payment.
Key points
- Premium access depends on a successful payment.
- Stripe Checkout handles the payment step.
- If payment does not complete, try again from Pricing.
More detail
If checkout does not complete
Premium upgrades use Stripe Checkout. If the payment is not completed, Premium may not activate on your account.
What to do next
Check that your payment method is valid, then try upgrading again from the Pricing page. If your account still doesn’t look right after your payment has been completed, contact Support for further assistance.